This Shipping Policy applies to all orders placed through our website at https://pickpine.com and is effective as of the date of purchase.
Shipping Coverage
We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.
Processing Times
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed before 2 PM UK time are prioritised for same-day processing. Orders placed after this time will be processed on the next business day.
Delivery Times
Once dispatched, deliveries are typically completed within 3–7 business days, depending on your location and local courier services. You will receive a confirmation email with tracking details (if applicable) once your order has been shipped.
Delivery Charges
We are pleased to offer free standard shipping on all orders within the United Kingdom. No minimum purchase amount is required.
Failed or Delayed Deliveries
If your order has not arrived within the expected time frame, please contact our support team at support@pickpine.com or call us on +44 7401 441746. We are available Monday to Friday, 9 AM to 6 PM.
In the event that a delivery fails due to incorrect address details provided at checkout, or if the parcel is not collected from a designated collection point, we reserve the right to deduct reshipping or restocking costs from the refund amount.
Damaged or Missing Items
If your parcel arrives damaged, or if there are missing items, please contact us within 48 hours of delivery. We may request supporting photographs or further details to investigate the issue and offer a resolution.
Click & Collect / Express Delivery
We do not currently offer a click & collect service or express delivery options. All orders are shipped via standard tracked services.
Customer Support
For any queries related to your order or delivery, please feel free to reach out to our customer service team:
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Email: support@pickpine.com
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Phone: +44 7401 441746
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Working hours: Monday to Friday, 9 AM – 6 PM (UK time)
